CelticPlayerIssue.com are delighted to offer free, fully insured, worldwide shipping of goods to all International countries with the exception of Afghanistan, Brazil, Ethiopia, Iran, Italy, Nigeria, North Korea, Poland, Russia and Ukraine ( where we presently don't dispatch to ).
All goods will be inspected then undergo a second examination by Quality Control prior to shipping / posting. They are then processed at our separate warehouse facilities from where all goods are duly shipped worldwide.
In compliance with the security measures demanded by and set in place by both WorldPay and Paypal respectively , we shall only dispatch orders to the verified and registered name and address details held by said companies.
We will only ship / post items fully insured and with a Domestic or International Signed For Tracking Number and shall notify each customer of the relevant tracking number details per e-mail. International customers must allow for at least a minimum of 10 full normal working days ( excluding week-ends ) once the products have been shipped / posted for the items to be delivered.
All orders shall be dispatched in an appropriate manner / packaging format conducive to the products purchased, in respect of which, one can reasonably expect, to arrive at the intended destination undamaged.
It is the responsibility of the purchaser to make themselves available to both take possession of and sign for receiving the parcel dispatched by our company or alternatively make the relevant / necessary arrangements to uplift said parcel held at a specific depot or office prior to being returned back to ourselves. If the purchaser fails to implement both options then he or she will accept financial liability to pay for the initial postage / shipping fees and any subsequent postage / shipping fees to repeat the dispatch from our warehouse.
If for whatever reason the customer wishes to return all or part of their order then it shall be the customers responsibility to pay for return shipping fees and provide ourselves with a relative return tracking number. Mere proof of postage without the required tracking number and service used will not suffice.
For orders placed outside the U.K. and EU please note that you are responsible for any customs , import duties and clearance fees ( where applicable ) in your own country and to check the duties and clearance fees with your local authorities. Please note we do not accept Worldpay Credit Card payments or Paypal orders from the following nine countries namely, Afghanistan, Brazil, Ethiopia, Iran, Nigeria, North Korea, Poland, Russia or Ukraine.
We reserve the right to apply a 15% handling fee for goods returned on the basis the customer has changed his or her mind. All items must be returned in exactly the same condition and packaging as dispatched, with swing tags still intact and without any damage to either the swing tags or original manufacturers packaging ( where applicable ). We will not refund payment on certain items under any circumstances such as socks or pants / trousers with inner briefs on grounds of hygiene. The customer must notify us of any intended returns and reason for same within 14 days of receipt of said goods and prior to returning the products. The purchaser then has a further 14 days after notifying the seller of their intentions, to return the goods to the seller. The buyer must return the goods via fully insured postage / shipping services and at their expense. Respective refunds will be processed within 14 days of the returned goods being received by the seller and only after said goods have been thoroughly examined by the seller for any damages or signs of wear etc.
Warranty & Guarantees
All goods will be inspected then undergo a second examination By Quality Control prior to shipping / posting. This negates any possibility of damage goods being dispatched. Any imperfect goods received by the buyer shall be treated as having sustained said damage or imperfections during transit and shall result in a postal insurance claim against the postal / courier service chosen. Any goods returned to ourselves must include the original packaging for insurance claim inspections. Please note that it can take up to 16 weeks before an insurance claim is settled to the original buyer.
Our products are by their very nature discontinued items some of which date back more than 20 years or beyond. Much the same as buying antiques they have not been recently manufactured. Some items may show faint marks of dust but we will never dispatch anything with obvious stains , pulls , catches , holes , rips , tears , other cosmetic imperfections , loose stitching or other known defects
Paypal Payment Cancellation & Refund Commission Fees
Prospective customers electing to pay for products via Paypal, who then subsequently cancel a transaction in part or whole prior to dispatch of said item / items or alternatively opt to return a product for a refund due to a change of mind, should note that Paypal associated commission fees still apply whether the sale is successful or otherwise. Paypal commission fee charges are still applied to the initial original order submitted.
Unless the problem is the fault of the seller, then all buyers must take cognisance of this implementation by Paypal and agree as part of the terms and conditions prior to purchasing any goods on this website, that said Paypal commission fees are deemed non refundable and excluded from the refund procedure.
The owners of CelticPlayerIssue.com fully appreciate all the problems associated with distance purchasing. In order to counteract those problems the website intentionally exceeds the industry standards by applying numerous close up images coupled with exhaustive descriptions of goods listed for sale. This in effect leaves the viewers in no doubt as to what he or she is considering buying.
In addition to the images and descriptions applied, we always answer any questions or enquiries within 24 hours of communication being received. We will do our best to answer any questions or queries prior to any customer following through with a purchase. These combined services are intentionally offered to prevent any mistakes made by the viewer prior to purchase. This should alleviate most if not all distance buying problems.
The seller only agrees to absorbing the costs of Paypal sales commission fees whenever the goods paid for are duly dispatched in their condition described then ultimately received and retained by the buyer.